Let's Talk Response Center

GMSD is committed to answering your questions.

At GMSD, we prioritize exceptional customer service to ensure clear and effective communication with our community. To achieve this, we utilize K12 Insight's Let's Talk platform, an AI-powered, all-in-one customer service and intelligence solution designed specifically for education.

Key Features of Let's Talk:

Chat Feature: The Let's Talk Assistant is an AI-powered chatbot that provides instant, accurate, and friendly responses to inquiries, available 24/7. Our chatbot is named Marvin, and you'll notice him pop-up on each website page.

Response Center: The platform includes a unified inbox that consolidates all inbound communications, allowing our team to efficiently manage and respond to messages. This centralized system enhances our ability to address concerns promptly and effectively.

Benefits of Using Let's Talk:​​​​​​​

Improved Accountability: The platform's real-time dashboard offers powerful data and insights, enabling us to monitor response times and customer satisfaction. This transparency helps us identify areas for improvement and maintain high standards of service.

Data-Driven Decisions: By logging all interactions, Let's Talk allows us to analyze trends and feedback, informing strategic planning and interventions to better serve our stakeholders.