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Family Technology Guide

Two boys huddle together to work on an iPad.

Family Technology Guide

Welcome to the Germantown Municipal School District Blended Learning Support center! This guide is a unified reference portal designed to help GMSD families and new students navigate our digital tools, understand their purposes, and find immediate technical or instructional support. In GMSD, we believe in a blended learning model that combines high-quality, face-to-face instruction with powerful digital resources to enrich and personalize your child's education.

Finding the Right Support: STS vs. ITC 

To ensure your technical and software-related questions are resolved quickly, GMSD utilizes a dual-support staff model at each school. You can easily find your school's dedicated support contacts by visiting our official GMSD Technology Department Page.

When reaching out, please refer to this simple breakdown to contact the right person:

  • School Technology Support (STS) [Hardware]: Contact your school's STS specialist for physical hardware issues, including device damage, cracked screens, battery or power trouble, and missing chargers.
  • Instructional Technology Coach (ITC) [Software]: Contact your school's ITC for questions about educational applications, digital curriculums, classroom activities, or navigating platforms like Schoology, Seesaw, and ClassLink.

How to Contact Your School's Support Staff: Rather than maintaining individual email addresses here, GMSD hosts a live, school-by-school directory on the technology site. Please visit the GMSD Technology Department Support Directory, select your student's school campus from the list, and you will see the dedicated email addresses and contact buttons for both your campus's STS (hardware) and ITC (software) specialists.

Not sure who to contact? You can submit a direct query online through our secure GMSD Let's Talk Response Center, and we will automatically route your question to the correct department specialist. For hands-on help during the school day, students can also visit the full-time tech office at each school.

GMSD Parent Portals

Two young girls hold their small robot and work on an iPad to program it.

Technology Acceptable Use Policy (AUP) Highlights

GMSD devices and networks are designed solely for classroom study and teacher-approved learning tasks. Students are strictly prohibited from using district hardware, software, or email accounts for personal chat and social conversations with friends.

Additionally, students are prohibited from sharing Google Docs, Slides, or directories with others unless directly assigned by their instructor for an active academic project.
 

Reivew our Full Acceptable Use Policy on our Blended Learning page

GMSD Family Technology Guide • Updated August 2026